Screwfix, founded in the UK in 2005, has proven its success with 925 counters opened by summer 2024. In France, the concept has been tailored to local needs, focusing on power tools, electricals, plumbing, and gardening, while maintaining its core: 15,000 items available for next-day delivery online and 10,000 for click & collect, ready in under 5 minutes.
To meet the demands of professionals, Screwfix introduced the Sprint service, ensuring delivery of 9,000 items directly to job sites in under 60 minutes. With a network open 7 days a week, Screwfix delivers on four key promises: proximity, competitive pricing, technical expertise for complex products (including cement mixers), and unmatched speed (orders ready in 3 to 4 minutes).
The product ranges, including gardening, cater to both professionals and DIYers with competitive and technical offerings. Versatile staff equipped with tablets optimize service, fostering strong relationships with customers, who often develop a friendly rapport with the team at the counter. This model combines efficiency, quality service, and human connection.